SERVICE

UNRIVALLED SUPPORT

Swift assistance. Fixing first time. Eliminating downtime. Optimising the wash process. Being there when the customer needs us. This is what we strive to deliver.  Our new approach to service, is about reducing costs, driving out hidden costs and ensuring our machines are delivering the very best wash results.

Winterhalter customer service
SERVICE HOTLINE
Are you experiencing a problem with your warewasher? Our service technicians will ensure that your equipment is operational as soon as possible and delivering perfect wash results. Allowing you to concentrate on your business and serving your guests.

WINTERHALTER CUSTOMER SERVICE

We aim to be your warewashing partner. A partner you can rely on.  We appreciate the detrimental effect a faulty machine can have on your operations.  We have a UK-wide service network of Winterhalter technicians who pride themselves in getting your machine fixed first time.  We aim to get everything up and running again as quickly as possible.


At Winterhalter, we are proud of the quality of our warewashers and aim to guarantee perfect wash results for our customers day in, day out. That’s why we and our partners are here to help, ensuring first-class service before and after your purchase. With well-trained technicians, preventative maintenance packages and a proactive approach to service.

Ralph Winterhalter, CEO Winterhalter Group

MAINTENANCE

Machines that are inspected and serviced regularly will run better, save water, energy and deliver optimal results.  Of course, they will also last longer. Our customers expect and demand high performance machines that don't break down and deliver perfect wash results. That’s no problem for a Winterhalter that is serviced regularly under our Premium maintenance package.

PREMIUM PLUS

Enjoy complete peace of mind with a service contract. 
Planned preventative maintenance can improve performance and prolong machine life.
Premium Plus contracts include:

  • Call out
  • Labour
  • Parts
  • Two maintenance visits per year

DO YOU HAVE QUESTIONS RELATING TO MAINTENANCE?
 

Would you like to avoid downtime for your warewasher? Prevent unexpected repairs? Achieve perfect wash results in the long term? Our maintenance packages provide more security. We will be happy to advise what works best for you.

CONNECTED WASH

Making the washing process transparent. Identifying the areas where there is potential for optimisation. Improving workflow. CONNECTED WASH makes possible what was previously impossible: by connecting the warewasher to a network, the key operating data can be analysed and evaluated – to optimise the washing process in a targeted way. For perfect wash results in combination with maximum safety and optimal efficiency. CONNECTED WASH is available as an option for warewashers in the UC, PT and UF series.

Find out more

 

ANY QUESTIONS ABOUT CONNECTED WASH?

Would you like to increase the operating safety of your warewasher? Optimise your washing operations and cut costs? With CONNECTED WASH you will know more than ever before about your washing process. We look forward to hearing from you

Contact form


PAYMENT MODELS

Start-ups. Food outlets with seasonal trade. Franchise-holders or casual dining chains with a whole estate of machines. Every one of our customers has their own requirements. And a traditional purchase is not the ideal financial solution for every customer. Winterhalter therefore offers alternative payment models. We will be happy to advise you and work with you to find the right solution for your individual needs.

Renting Winterhalter warewashers

RENTING

  • Invoicing: one-time contract fee and monthly installments
  • Washing system: new machine and Winterhalter system components
  • Chemicals and consumables: not included, manufacturer commitment
  • Maintenance and customer service: included (no risk)
  • Duration: from 12 months
Winterhalter PAY PER WASH

PAY PER WASH

  • Billing: Fixed price per wash cycle
  • Washing system: UC or PT (new or used) and Winterhalter system components
  • Chemicals and consumables: included
  • Maintenance and customer service: included (no risk)
  • Duration: flexible, notice period three months to the end of the month
Find out more

DO YOU HAVE QUESTIONS ABOUT OUR PAYMENT MODELS?

Would you like to avoid making compromises when it comes to washing dishes? Do you value brand quality but have a limited budget? We offer alternatives to the traditional purchase of a Winterhalter warewasher. No investment required. We look forward to hearing from you

Contact form


DOWNLOAD CENTRE

Brochures. Operating instructions. Safety data sheets. You will find these and many other documents in the Winterhalter download centre. Always up-to-date.

Download centre


ADVICE


Do you have any questions about our products, finance options or general hygiene? Do you need advice with planning your kitchen or organising your washing process? Our experts are on hand to provide you with advice or assistance.

Contact form
SERVICE HOTLINE


Whether you have a problem with your machine, you need spare parts or you have a question about our maintenance contracts, we are here to help.

Contact form
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