- North America
- South America
FAQs − Frequently Asked Questions about CONNECTED WASH
Are you interested in CONNECTED WASH, or are you already enjoying the advantages of a networked machine and have a question? Then we might have the answer you need here.
The machine only transfers operating data (e.g. temperatures) and machine notifications (e.g. fault messages). No personal data, location data (GPS) or audio/video data is transferred.
As soon as the machine is connected, it regularly sends data.
DATA PROTECTION AND DATA SECURITY
The data is completely secure. It is stored and backed up in our Winterhalter data centre in Meckenbeuren.
The machine is equipped with “buffer storage”, so the data is not lost. As soon as the internet connection is working again, the data is sent.
In this case there is a fall-back server which stores the data during this time. Thus no data is lost.
ACTIVATE CONNECTED WASH ON THE MACHINE (PAIRING)
You access the web configuration interface by entering the IP address of the warewasher (see PIN Menu) into your browser (only relevant for machines with a blue display). Register with the username “admin” and the password “admin”. You can change the password in the area on the left-hand side. Please make a note of your password.
Make sure of the following points:
- The MAC address of the WLAN module for your guest WLAN is unlocked. - A wireless bridge can be integrated into your network and isn’t blocked.
You also need to change the password for the web-configuration interface of the warewasher (only relevant for machines with a blue display). You can find details on doing this in the next question and answer.
CONNECTED WASH WEB APP
The factory setting means that you receive a notification only in the case of a serious error or particular machine conditions (e.g. lack of detergent). However, you can adjust these settings in the web app (CONNECTED WASH / SETTINGS / Manage notifications) at any time.
Open MY.WINTERHALTER and open CONNECTED WASH / SETTINGS / Manage access. Here you can approve access to your machine for other users.
Open MY.WINTERHALTER and open CONNECTED WASH / SETTINGS / Manage notifications. Here you can adjust the settings as you wish.
The number of entries is unlimited. So that you can always maintain an overview, you can filter which time periods are shown.