For machines in constant use, we recommend a regularly scheduled service every three to six months, depending on usage, to guarantee your machine runs smoothly for years. Additionally, we recommend you request a service after an extended period of downtime, roughly after two weeks turned off.

Servicing frequency depends more on usage. On busy sites we normally recommend quarterly and by annually for less busy sites

There certainly is! Connected wash is a tool available to all Winterhalter clients. It is designed to increase your operating safety and optimise your washing process by connecting the warewasher to a network. The network allows for critical operating data to be analysed and evaluated and allows you to monitor and optimise the washing process in a targeted way. For perfect wash results in combination with maximum safety and optimal efficiency, CONNECTED WASH is available as an option for warewashers in the UC, PT and UF series.

Everyone knows a machine that is inspected and serviced regularly will run better for longer. This is also true of commercial warewashers: day in and day out, these machines have to measure up to the highest demands and deliver perfect wash results without breakdowns. Breakdowns aren’t a worry when you regularly service a Winterhalter.

Winterhalter dishwashers were made to work. They’re designed to run continuously without a break. As a result, things can go wrong when shut down for long periods. For example, rubber seals start to harden, limescale and bacteria build up without fresh water flow, pipes calcify, and residual detergent crystalises. This is why we recommend preventative service for all machines shut down for over two weeks.

Preventative Maintenance Services are preservation/upkeep services that are performed every three months to six months to ensure optimal wash and operation results from units. They are an optional service and, as such, are fully chargeable regardless of Warranty status. During the service, skilled technicians will check the machine is running smoothly and pinpoint any potential threats to effective operation at the time and in the future.

In general, you can expect:
• The technician to inspect and check all electrical connections and adjust as necessary
• The technician to check the wash and rinse temperature, including testing of elements
• The technician manually inspects limit switches and their operation
• The technician to check all door safety switches and emergency push buttons
• The technician to check all temperature settings & control operations (thermostats & temperature probes)
• The technician to check the operation of all heating elements
• The technician to check the operation of all solenoid valves and heating elements

The inspection is carried out as required by the Original Equipment Manufacturer (OEM)

All booking dates are preprogramed into a maintenance scheduled upon activation of the Preventative Maintenance service agreement. The allocators then confirm a final time and date with customers a week before the scheduled visit.

Warranty does not cover preventative maintenance, unless it was specified in with the sale of the unit.
 

The following benefits can be enjoyed once you join the Preventative Maintenance Service:
• 35% discount on spare parts for all services, including general service requests.
• 15% discount on chemical purchases (detergent, rinse aids).
• 90-day warranty on replacement parts.
• Regularly scheduled maintenance of your unit to ensure efficient unit operation and quality results.
• The flexibility to choose quarterly or biannually servicing (every 3 or 6 months).
• Hygiene certification

The inspection is carried out as required by the Original Equipment Manufacturer (OEM)

Contact our service desk on 02 9645 3221 or email [email protected] for after-hours assistance.

Firstly, preventative maintenance is more cost-effective than fixing a a machine that is already broken. Additionally, with planned maintenance you can book in a time that suits you – rather than during the inconvenient time your device decides to break down. That is why we offer you suitable maintenance packages.

Customers who are interested in signing up for the Winterhalter Preventative Maintenance Schedule of Services should contact the Winterhalter Service Department Supervisor via [email protected]