THE WAREWASHING SOLUTION
In order to stay on top of high demand, The Inn requires reliable catering equipment that is also cost effective. This is a challenge that Andrew has found difficult to meet in the past, especially with glass washing equipment, an appliance that he sees as a priority investment. “Every drink has its own specially designed glass, and the glass has to be spotlessly clean in order to demonstrate the drink at its very best – I have a reputation for being particularly sensitive about glassware that isn’t in prime condition.” Andrew invested in a mid-budget glasswasher, but repeatedly had to repair it before it finally began to fail him completely. As a result, he scoured the market, exploring the potential options available, ever conscious
of price and product reliability. “In the past, I’ve tried cutting corners by buying cheaply, and have found to my cost that reliability is absolutely the key,” he says.
When looking for a replacement, Andrew considered Winterhalter after discovering its innovative Pay Per Wash (PPW) finance solution, a scheme that made the undercounter UC-M model affordable. There’s no upfront cost with PPW – the machine is free and operators pay as they wash. “Once I understood the PPW concept, the decision to go to Winterhalter was an easy one,” he says. “I view PPW in a similar light to paying a salaried member of staff as opposed to paying one at an hourly rate. When you’re busy, you feel quite comfortable paying your hourly member of staff and in slack times you don’t employ them and save the money that would have been spent on wages. That’s literally how the machine works. You pay a small amount every time you use the machine. If the machine’s not being used you’re not paying anything, it’s as simple as that!”
As well as only being charged when they use their UC-M, there are no additional maintenance or repair costs and all chemicals and components are included as part of the plan. These are all factors that make Andrew believe that he made the right choice, “I’ve heard some people think PPW is too good to be true. I would agree with them, it is too good to be true! But it works.”
The installation process for The Black Horse Inn’s UC-M had to be a rapid and seamless one, with a wedding being hosted on the premises two days after Andrew got in touch days, however, the service received by all at Winterhalter was exceptional. The machine arrived at 10:00 in the morning, and was unpacked by the delivery driver – he even took all of the packaging away, which is almost unheard of.”
As The Black Horse Inn gets used to having its new warewasher, Andrew has already noted significant improvements in terms of the output. “The staff really enjoy using it, it saves us a lot of time because we’re not having to put glasses through the machine twice – they come out like new and ready to go straight back on the shelves.