MAINTENANCE
TOTAL CARE
Total Care service packages are designed to be proactive rather than reactive. Total Care provides a service level that minimises downtime and gives you the very best chance of driving hidden costs out of your business.
WHAT IS TOTAL CARE?
The Winterhalter Service Department is moving in a new direction by focusing on a PROACTIVE approach rather than the more traditional REACTIVE. The initiative has been developed to give operators the very best chance of their equipment remaining functional. The package aims to erdicate unpredictable costs, but also targets a reduction in the inconvenience, stress, frustration and hidden costs to the business. The Total Care package is a simple monthly payment, a bit like insurance, that covers the cost of everything should something go wrong. It's designed for peace of mind.
WHY USE TOTAL CARE?
All-Inclusive
Planning Around You
Training, Coaching and Advice
Repair or Replace
All-Inclusive Package With No Fuss
We understand that businesses don't like unexpected costs or the impact they can have on running a successful operation. With a Total Care package, you can have peace of mind knowing there are no hidden costs or unexpected bills, managing your cash flow becomes that little bit easier. We build machines that are reliable and designed to last. But if something does go wrong, Total Care will cover everything in terms of repair costs but also identify if there are other components that require replacement in the near future.
Planning Around You
As part of the Total Care package, preventative maintenance visits are planned in. Just like a car service, machines are given a full health check and any issues are dealt with. More importantly, the technician will offer to replace components that might cause errors in the more medium term. These visits are designed to keep machines running at their optimal best whilst ensuring running costs are kept under control.
This is the very best way to reduce downtime and ensure that machines are doing what they're supposed to, while you concentrate on serving your customers.
Training, Coaching and Advice
Technicians can look at the data contained within our machines and identify where errors are occuring. On-site training can then be delivered to help compensate and ensure on-going best practice.
Technicians will also provide refresher training to ensure the site is always achieving the best results and the machine has the best chance of a long service life.
Repair or Replace
We design all of our machines to last, and we'll always do our best to repair machines rather than replace them. By combining Connected Wash with our asset management register, we're able to run full diagnostics on our machines, monitoring their performance and condition. The asset register allows us to work with our customers to predict what machines may need replacing in the future.