SERVICE
UNRIVALLED SUPPORT
Swift assistance. Fixing first time. Eliminating downtime. Optimising the wash process. Being there when the customer needs us. This is what we strive to deliver. Our new approach to service, is about driving out hidden costs and ensuring our machines are delivering the very best wash results.
What we do
Collaboration
Training
First-Time Fix
Working closer with you
Winterhalter will work more closely with you and your team to ensure that our technicians not only service your equipment but also highlight things that could go wrong in the near future, so that they can be fixed at your convenience, ahead of failure.
Training for the future, not just today
‘What’s going wrong’ training: most machine failures come as a result of not following manufacturer guidelines. Our Winterhalter technicians will always analyse the machine’s operation and, in many cases, will be able to see where things are going wrong in terms of day-to-day operation. They will then give staff training, on the spot, so that the avoidable call-outs (and associated costs) can be eradicated.
Ongoing training and advice: as well as ad-hoc training, our service technicians and customer support teams will work with you to ensure that all staff are up to speed when it comes to operating and looking after the warewashers’ day to day needs.
Working Towards a 100% First-Time Fix Rate
When problems do arise, you need a technician to act fast. Our innovative technology allows us to check-in on our machines, so our technicians can bring the right tools and spares needed to get the job fixed, the first time.
Eliminating hidden costs
Innovative Technology
Asset Management
Ensuring your machine stays running and your business stays running too.
Many operators don’t necessarily understand the full cost of a machine going down. There may be the repair itself, plus extra labour. But what about the hidden costs? For example, pulling someone from front-of-house to back-of-house, to wash by hand. What impact does that have on front-of-house? Then there’s the impact on staff morale – staff shortages are a big issue, and morale is critical to staff retention. By keeping the machine operating, we eliminate these hidden costs.
But if problems do arise, you want to make sure you're getting the most cost-effective solution, and you're not landed with any surprise fees. We understand the value of being able to predict what your monthly costs will be. Which is why we offer a range of purchase options, with a number of them covering the cost of servicing and maintenance, including our industry-first Pay-Per-Wash model, so that you can ensure your business runs smoothly.
Using our innovative Connected Wash feature
Society is more connected than ever, but that doesn't have to stop when you enter the commercial kitchen. Connected Wash empowers you to monitor the performance of your machine through an easy-to-use app or online portal. The portal can warn you of any issues before they arise or highlight staff training needs, even across a number of machines. You can even decide who uses it, effectively outsourcing the management of your machines.
Being connected in this way means that you can resolve any problems before they even happen, keeping your business running smoothly.
Managing multiple assets and sites just got manageable
We've made it easier than ever to monitor a number of machines using our Connected Wash technology. You can view individual performance or multiple machines using our dashboard so that you can ensure that all your machines are running at optimal performance and efficiency, and delivering the longest service life.
At Winterhalter, we are proud of the quality of our warewashers and aim to guarantee perfect wash results for our customers day in, day out. That’s why we and our partners are here to help, ensuring first-class service before and after your purchase. With well-trained technicians, preventative maintenance packages and a proactive approach to service.
MAINTENANCE
DOWNLOAD CENTRE
Brochures. Operating instructions. Safety data sheets. You will find these and many other documents in the Winterhalter download centre. Always up-to-date.