THE WAREWASHING SOLUTION
"I talked to the staff and asked them what they would want in a new machine. Whether a rack or flight-type, how it would be used differently in term time and the holidays, and so forth. I had an idea of what machine I thought we needed, but I wanted it to work for our staff - I didn't want our staff to work for it.
While the energy saving options, running costs, reliability and wash quality were important to Paul Dunn's hard-headed decision, the staff raised two other questions: How easy is it to operate? And, how easy to keep clean?
"My staff's opinions were really helpful and made me rethink my options," he says. Along with my Executive Head Chef and my Kitchen Assistant Supervisor I also visited working examples of both machines we were seriously considering, so that we could see them working. "You could say that, together, all our staff chose the machine!"
One difference from many conventional catering operations is the wide range of tableware the College uses. "We have standard, tough crockery for everyday catering in school term time and for the summer school," says Paul. "But there's another layer of tableware altogether, for our finer functions, such as corporate banquets and wedding receptions. This has the College crest on it, and is much more delicate and expensive. The Winterhalter machine copes with this as well, without needing to switch between various programs or using separate detergents."
This flexibility extends to glassware. "With the previous system, we needed to wash glasses separately. While we still often wash them separately, the quality of the wash on the new machine means we can run them through the Winterhalter MTR when required, with perfect results."
Resource saving is a big advance with the MTR. "I like the way it only uses the chambers it needs. So if you put a single rack through, for example, it senses which chambers are empty and automatically switches off that section of the machine," he says. "That's a definite saving in running costs."
Paul Dunn also believes that that support from the manufacturer is key to a successful installation - from specifying and customizing the chosen system, through installation, commissioning and staff training to ongoing maintenance. "I can't emphasise enough how important it is to get expert advice, and in my experience that's still rare," he says. "Winterhalter's machine performs superbly, but to cap it all from my point of view, Winterhalter's staff on the ground helped to make the whole experience hassle-free."