THE WAREWASHING SOLUTION
Carnatic House installed its last flight-type dishwasher over 20 years ago, and this worked well, long beyond its expected lifespan, she says. "That's mainly because we looked after it so well. The staff know how to look after equipment, and we are careful to clean it properly, use all the right chemicals and water treatment, and train new staff properly in its operation."
In recent times, however, while the old machine had continued to wash adequately, it had started to break down, maintenance was taking longer and spare parts were getting hard to come by. Sarah and her team knew they had to consider a more modern replacement. We looked at all the major large-scale dishwasher brands and drew up a shortlist, and they all came and gave us presentations."
When Winterhalter's project specialist Douglas Graham was called in to tell them about the latest Winterhalter MTF flight dishwasher, he was amazed to see how well Sarah and her staff had looked after the venerable old dishwasher.
"The staff at Carnatic House were well organised and obviously know how to use and maintain kitchen equipment, which is why it's lasted so long," he said. "But time has moved on, and I was able to show them that the MTF was going to give a faster wash, giving better quality results at the right price, and that running costs were lower too."
Sarah adds that Winterhalter also seemed best aware of the needs of Carnatic House, and how to install and commission the new system without disrupting service. "That was something that really gave us confidence," she recalls. What's more, she felt they offered the best aftercare deal and training.