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TERMS AND CONDITIONS OF USE

A. Preamble

Winterhalter Ltd, Winterhalter House, Roebuck Way, Knowlhill, Milton Keynes MK5 8WH (“Winterhalter”) specializes in commercial glass and dishwashing and has many years’ experience with machines, water treatment, chemicals, and racks for warewashing. As an addition to the products it offers, Winterhalter operates a website on which you, as a user (“User”, Winterhalter and the User together the “Parties”) can access information on Winterhalter products and services as well as software (plus documentation in some cases), add your own content, and use additional web-supported functions of certain Winterhalter products if you acquire them (“Winterhalter Website”) as well as apps through which you can also use certain web-supported functions of our products on your mobile terminal devices (“Winterhalter App” and jointly “Winterhalter Online Services”).

Use of the Winterhalter Online Services is permissible only on the basis of the following  terms and conditions (“Terms and Conditions of Use”):

B. General Provisions

§ 1 Scope of application

  1. The Winterhalter Online Services are solely intended for use by entrepreneurs. Should you not be an entrepreneur and wish to use certain services or functions included in the Winterhalter Online Services, please contact Winterhalter directly. An “Entrepreneur” is a natural person or legal entity or legal partnership acting in the course of their business.
  2. The Winterhalter Online Services offered are intended only for users in the country stated on the respective Winterhalter Website or in the Winterhalter App. Should the User access the Winterhalter Online Services from outside these countries, then the User is responsible for the legality of such access to the Winterhalter Online Services and of accessing the respective services. The User is prohibited from accessing the Winterhalter Online Services from countries in which this access is unlawful. Should a User from such country wish to enter into commercial relations with Winterhalter, the User must contact Winterhalter’s representatives in the respective country directly.
  3. Use of the Winterhalter Online Services is governed solely by these Terms and Conditions of Use. The contractual relations on whose basis the User has acquired Winterhalter products or on whose basis the User was permitted to use the Winterhalter products or on whose basis the User draws on Winterhalter services remain unaffected by these Terms and Conditions of Use.
  4. Use of the Winterhalter Online Services by the User can be made dependent on the conclusion of further agreements (such as a licence agreement when certain software is downloaded, or acceptance of further terms and conditions of use, e.g. for the use of the Winterhalter Connected Wash function). In cases of conflict, these “Special Agreements” take precedence over the Terms and Conditions of Use.

§ 2 Conclusion of the contract

By ticking these Terms and Conditions of Use when registering for the respective Winterhalter Online Services, the User accepts that these Terms and Conditions of Use apply.

§ 3 Winterhalter services

  1. Under these Terms and Conditions of Use, Winterhalter offers the following services:
    • On the Winterhalter Website, Winterhalter makes certain information on Winterhalter products and services, as well as software (plus documentation in some cases), available for access and/or download (including the Winterhalter App, the “Winterhalter Information”).
    • Winterhalter may provide the User with the opportunity to add the User’s own content to the Winterhalter Website and exchange it with other users.
    • When the User acquires certain Winterhalter products, the User receives the opportunity to use additional Web-supported functions of the Winterhalter products with the assistance of the Winterhalter Website and/or the Winterhalter App (e.g. Winterhalter Connected Wash)
    • Winterhalter is entitled to wholly or partially cease operation of the Winterhalter Online Services at any time. The User has no claim to particular Winterhalter Online Services being provided. The two preceding sentences do not apply if and to the extent that particular terms are expressly provided for in these Terms and Conditions of Use or Special Agreements for maintenance of Winterhalter Online Services.
  2. The information in the Winterhalter Online Services may include specifications or general descriptions of Winterhalter products’ technical features which do not always exist in the individual case (owing to changes to products, for example). For this reason, the product’s performance specifications must be agreed upon individually when the product is purchased.
  3. Use of the Winterhalter Online Services does not replace on-the-spot service provided by Winterhalter or reading the instructions for use issued by Winterhalter or other product information (together “Product Information”). Where doubt exists, the User should always seek direct contact with Winterhalter’s employee responsible for the respective product.
  4. Winterhalter assumes no liability for uninterrupted availability of the Winterhalter Online Services or for their being free of viruses or similar matters. Before downloading Winterhalter Information, the User shall ensure appropriate security and virus scanners for User’s own protection and to prevent viruses or similar matters infecting the Winterhalter Online Services.

§ 4 Registration and password

  1. Certain parts and subpages of the Winterhalter Website as well as the Winterhalter  App are password-protected. Access to these pages and subpages is only possible for Users registered for these parts and subpages. Unless otherwise expressly provided for in these Terms and Conditions of Use, there is no obligation on Winterhalter to allow registration. In particular, Winterhalter reserves the right to subject areas and subpages of the Winterhalter Website that were previously freely accessible to a requirement of registration. 
  2. The User is obliged to provide truthful information on himself and his undertaking when registering and to inform Winterhalter of any later changes without undue delay (where provided for online). The User shall ensure that she/he receives the e-mails sent to the e-mail address she/he stated.
  3. Once registration is successful, the User will receive a user name and password (“Log- in Details”). The first time the User logs in she/he will change the password sent to her/him by Winterhalter to a password that only she/he knows. Protected subpages and areas of the Winterhalter Website can only be accessed by entering the Login Details. For individual areas and subpages of the Winterhalter Website it may be necessary to enter further passwords.
  4. The Login Details may only be used by the person stated in the registration. Should a User require access for several employees, then this needs to be agreed upon with Winterhalter directly in the individual case. 
  5. Login Details shall be treated by the User as strictly confidential and may not be passed on to other users of the Winterhalter Online Services or to other third parties. The password-protected areas and subpages of the Winterhalter Online Services are to be logged out of after each use. 
  6. After five unsuccessful attempts to enter the password, the Login Details will be blocked. In this case, the User shall contact Winterhalter through the “Forgotten your password?” link. Reactivation will only be possible once Winterhalter has been able to adequately check the User’s identity. 
  7. If the User suspects that a third party knows and/or is using the User’s Login Details, the User shall inform Winterhalter of this promptly in writing and immediately by e-mail. The User is liable for all activity undertaken in the Winterhalter Online Services using her/his Login Details. This does not apply where the User does not bear responsibility for disclosure of her/his Login Details to the respective third party in breach of these Terms and Conditions of Use. 
  8. Once it has received notification pursuant to section 7 above, Winterhalter will block the Login Details affected. In this case, the User will only be able to access the protected areas of the Winterhalter Online Services when Winterhalter has issued new Login Details. 
  9. Winterhalter is entitled at any time to revoke the entitlement to access by blocking the Login Details if the User:
    • Gave false information when registering,
    • Infringes these Terms and Conditions of Use and does not cease the infringement forthwith once warned by Winterhalter, unless the User does not bear responsibility for the breach,
    • Breaches his duties of care when handling the Login Details, unless the User does not bear responsibility for the breach,
    • Violates applicable law when logging into or using the Winterhalter Online Services, unless the User does not bear responsibility for the breach,
    • Has not used the Winterhalter Online Services for a consecutive period of more than twelve months 
  10. The User may demand the deletion of his registration at any time as long as the deletion does not prevent or hinder the way of the performance of ongoing contractual relationships.
  11. In the case set out in sections 9 and 10, as well as in other cases in which the User’s entitlement to access the Winterhalter Online Services ends, Winterhalter will delete  the Login Details and all other stored personal data of the User at the User’s written request to the extent that Winterhalter no longer requires it to assert legal rights against the User and/or is legally obliged to continue to store this data.
  12. Should the User breach a duty imposed upon him under these Terms and Conditions of Use, in particular the duty to keep his Login Details secret, he will indemnify Winterhalter in full and on demand against any expense, loss or liability suffered or incurred in connection with such breach. 

§ 5 Rights of use to the Winterhalter content

  1. Unless otherwise regulated in the Special Agreements, Winterhalter grants the User a non-exclusive right to use the Winterhalter content for the User’s internal purposes as specified in the Winterhalter Online Services. In the case of Software (including the Winterhalter App), use is any permanent or temporary reproduction of the Software in the object code by means of storing, loading, executing or displaying for the purpose of running the Software. Any other reproduction of the Winterhalter content - in the case of Software (including the Winterhalter App) with the exception of saving a back-up copy which may only be used for security purposes - is excluded. Such exclusion includes in particular reproduction of the Winterhalter content for the purpose of passing it on to third parties either at a charge or free of charge.
  2. In the case of Software (including the Winterhalter App), the User is only permitted to alter or process the Winterhalter content to the extent that this is required for the internal use specified in the Winterhalter Online Services or to correct errors. In all other respects, the User is only permitted to alter the Winterhalter content if and to the extent that Winterhalter has expressly permitted the User to do this in writing. 
  3. With regard to the rights to the Winterhalter content granted to the User, the User is not permitted to grant any rights to third parties. Nor may the user sublicense the rights to the Winterhalter content which are granted to him to third parties. Section 8 remains unaffected.
  4. The User does not have any right to updates, upgrades or new versions of the Winterhalter content being made available to him.
  5. Software (including the Winterhalter App) is provided to the User solely in object code as a download. The User does not have a claim to being provided with the source code or parts of the source code. The User is also not granted any rights to use or otherwise exploit the source code.
  6. The User must not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of software offered via the Winterhalter Website (including the Winterhalter App) nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to de-compile software offered via the Winterhalter Website (including the Winterhalter App) to obtain the information necessary to create an independent program that can be operated with software offered via the Winterhalter Website (including the Winterhalter App) or with another program (“Permitted Objective”), and provided that the information obtained by you during such activities:
  • Is used only for the Permitted Objective;
  • Is not disclosed or communicated without Winterhalter’s prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; and
  • Is not used to create any software that is substantially similar in its expression to Winterhalter’s App.
  1. If the Software provided via the Winterhalter Website (including the Winterhalter App) comprises open source software, the open source license conditions applicable for this software will have priority. If these open source license conditions grant a claim for provision of the source code, Winterhalter will provide the source code – unless this is prevented by mandatory provisions in the open source license conditions – but only against reimbursement of the costs Winterhalter incurs thereby.
  2. The User is entitled to provide a third party with the original downloaded Software (including the Winterhalter App) together with a copy of these Terms and Conditions of Use and any Special Agreements if this third party has expressly consented in writing  to the application of these Terms and Conditions of Use. By passing on the Software in compliance with the conditions pursuant to sentence 1, authorization to use the Software passes to the third party. The former User’s authorization to use the Software simultaneously expires. If the Software is passed on, the former User must delete all copies and partial copies of the Software without delay and completely or destroy them in another manner. This also applies to the backup copy.
  3. The User is solely liable for any passing on of Winterhalter information to third parties and any claims arising therefrom. This applies in particular to claims due to infringements of intellectual property rights (including any moral rights), as well as infringements. The User shall indemnify on demand Winterhalter, Winterhalter’s statutory representatives, employees and vicarious agents and hold them harmless against any and all claims, liabilities, damage, losses and costs connected with the User passing Winterhalter content on to third parties.

§ 6 User Content and other duties of the User

  1. Winterhalter may permit the User to upload his own content to the Winterhalter Website and publish it (“User Content”).
  2. If the User uploads User Content to the Winterhalter Website and publishes it, the User thereby grants Winterhalter a worldwide, unlimited license free of any costs or license fees, to use, reproduce and process the User Content, as well as to display and execute the User Content, in each case to the extent this is necessary for the operation of the Winterhalter Online Services. The results of a permissible processing may be used in the same manner as the original versions. The license may be granted to third parties by way of a sublicense insofar as such a sublicensing serves the purpose of enabling the third party to render services for Winterhalter in connection with offering or using the Winterhalter Online Services. The license is also transferable, but only to a third party who acquires the Winterhalter Online Services or material parts of the Winterhalter Online Services.
  3. When using the Winterhalter Online Services, the User may not:
  • Behave in a manner that is in violation of existing laws and/or accepted principles of morality;
  • Infringe intellectual property, the right to privacy or other rights of third parties
  • Transmit User Content with viruses, “Trojan horses” or other  programmes which could damage the Winterhalter Online Services;
  • Input, save or send hyperlinks and/or User Content which the User is not authorized to use in this form, in particular if the use of these hyperlinks or User Content breaches duties of confidentiality or is otherwise unlawful;
  • Distribute advertising or unsolicited e-mails in violation of applicable law (spamming) and/or inaccurate warnings of viruses or malfunctions; and/or
  • Call upon people to participate in competitions, snowball systems, chain letters, pyramid games and comparable actions.
  1. Winterhalter will not assume ownership of the User Content. The User Content will not represent any opinions of Winterhalter. The license granted to Winterhalter under section 2 remains unaffected.
  2. Winterhalter reserves the right to remove content that is not in compliance with the Terms and Conditions of Use from the Winterhalter Online Services at any time.
  3. Notwithstanding the above provisions, the following will apply: If the User has reason to believe that publications in the Winterhalter Online Services are infringing his rights or those of a third party, he can write an e-mail to the following address: [email protected] with the following information:
  • A description of the protected right;
  • A description of the location of the infringing User Content in the Winterhalter Online Services;
  • Address, telephone number and e-mail address of the User; as  well as
  • A statement by the User that he holds the rights to the disputed content or is authorized to act in the name and on behalf of the holder of the rights, and that the User (or holder of the rights) did not permit the use of the disputed content in the Winterhalter Online Services and that all of the above information is accurate.
  1. Where the User passes feedback, remarks, comments or suggestions for improvement of the Winterhalter products and services or of the Winterhalter Online Services on to Winterhalter (“Feedback”), unless otherwise explicitly agreed in writing, Winterhalter may use this Feedback free of charge, unlimited in time and territory, to improve the Winterhalter products and services, as well as the Winterhalter Online Services and/or provide it to third parties so that they can improve the Winterhalter products and services and/or the Winterhalter Online Services for Winterhalter. Where the Feedback is protected by intellectual property rights and the use of the Feedback for improvements therefore requires a licence, the User hereby grants Winterhalter a worldwide license free of charge – to the extent this is legally possible for the User – for the use of this Feedback to improve the Winterhalter products and services, as well as the Winterhalter Online Services, including the right to grant sublicenses and transfer, in accordance with the provision in section 2.
  2. Should the User determine that third parties are breaching the rights of Winterhalter, he will inform Winterhalter thereof without delay.
  3. Winterhalter does not assume any legal responsibility vis-à-vis the User for claims which could arise from the use of the user content of other users.
  4. The User shall defend and indemnify Winterhalter, Winterhalter’s statutory representatives, employees and vicarious agents and hold them harmless against any and all claims, liabilities, damage, losses and costs that derive from the fact that User Content uploaded by the User to the Winterhalter Online Services and/or published User Content have infringed the rights of third parties.

§ 7 IP Rights

  1. All rights to the Winterhalter Online Services, the Winterhalter Information, as well as the designs, trademarks and other protected signs used in the Winterhalter Online Services will remain exclusively with Winterhalter, or the licensors of Winterhalter, as the case may be, and the User may not make them subject to attachment. This does not affect any rights of use that were explicitly granted to the User under these Terms and Conditions of Use and/or the Special Agreements.
  2. The User must keep alphanumeric codes, trademark and copyright notices and other reservations of rights unchanged, and in the case of Software (including the Winterhalter App), put them in any backup copies in unchanged form.

§ 8 Liability

  1. Save for death or personal injury or damage to property caused by its negligence, Winterhalter’s liability (whether arising in negligence or otherwise) is excluded including (without limitation) liability for loss of or damage to data, damage due to your hardware or software, disruption of operations, stoppage in production, loss of profit and any indirect or consequential loss.
  2. Where Winterhalter’s liability is restricted or excluded according to the provisions above, this shall also apply to the personal liability of Winterhalter’s statutory representatives, employees and vicarious agents.
  3. The Winterhalter Online Services may contain hyperlinks to websites of third parties. Winterhalter does not assume any liability for the content of these websites, nor does it take ownership of these websites and their content, since it does not control the linked information and is not responsible for the content and information provided therein. The User uses them at his own risk.

§ 9 Compliance with provisions of foreign trade law

  1. When using the Winterhalter Website, purchasing Winterhalter content and passing Winterhalter content on to third parties, the User must comply with the respective regulations of national and international foreign trade law, (re)export control law and embargo law that are applicable, in particular with the laws of the United Kingdom and the European Union. In particular, the User shall ensure that he will use the Winterhalter content exclusively for peaceful and civil purposes.
  2. The User shall indemnify Winterhalter in full and on demand against any claims assert- ed by public authorities or other third parties against Winterhalter for failure to comply with the aforementioned obligations under export control law and undertakes to compensate Winterhalter for any damage, loss, liability and expenditures it incurs in this connection.
  3. Winterhalter shall not be liable for any failure to perform or delay in performing due to national or international provisions of foreign trade law and (re)export control law or any embargos and/or other sanctions or circumstances beyond its control. Delays due to export audits or permitting procedures shall invalidate deadlines and delivery times.
  4. Winterhalter shall be entitled to terminate the contractual relationship with the User immediately if the fulfilment of this contractual relationship conflicts with provisions or prohibitions of the respective applicable national or international foreign trade law, (re)export control law and embargo law initially or subsequently, or the permits needed to fulfil the contract have not been granted.
  5. [In the case of a termination pursuant to section [6], the assertion of a damages claim  or other rights by the User due to the termination shall be excluded.]

§ 10 Confidentiality

  1. The Parties undertake to maintain secrecy with regard to all confidential information which becomes accessible to them in connection with the provision and use of the Winterhalter Online Services. Confidential information may only be made accessible to those employees and third parties who absolutely require it for the fulfilment of the contract, or in the User’s case, the contractual use of the products and services provided by Winterhalter (need to know principle).
  2. Confidential information is information that is either protected or marked as confidential by the Parties or otherwise designated in writing, or information whose confidentiality is reasonably evident to the Parties according to the circumstances of its disclosure. Confidential information includes in particular the Login Details.
  3. The obligation to maintain secrecy above does not apply if and to the extent the respective information demonstrably
  • Is generally known or becomes generally known without culpability on the part of the Parties and without breach of this obligation to maintain secrecy,
  • Is already known to the Party at the time of communication, which must be shown by documents proving such knowledge,
  • Is lawfully communicated or made available to the receiving Party by a third party,
  • Must be disclosed owing to statutory regulations or enforceable official orders or court decisions. The burden of proof for the existence of any exceptional situation shall be borne by the Party which is the recipient of the information in the given case.

§ 11 Miscellaneous

  1. The User may only assign his claims against Winterhalter under these Terms and Conditions of Use with Winterhalter’s  express permission.
  2. There are no oral ancillary agreements to these Terms and Conditions of Use, which constitutes the entire agreement between the parties concerning its subject matter and supersedes and extinguishes all previous discussions, correspondence, promises, assurances, warranties, representations and understandings whether written or oral, relating to its subject matter. Each party acknowledges that in entering into these Terms and Conditions of Use it does not rely on, and shall have no remedies in respect of,  any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms and Conditions of Use. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these Terms and Conditions of Use. Nothing in this clause shall limit or exclude any liability for fraud. Any additions or changes to these Terms and Conditions of Use must be in written form (including email) to be valid. This also applies to a change to or waiver of the written form requirement.
  3. No failure or delay by a party to exercise any right or remedy provided under these Terms and Conditions of Use or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy. A waiver of any right or remedy under these Terms and Conditions of Use or by law is only effective if it is in writing.
  4. Should individual provisions of these Terms and Conditions of Use be or become invalid or infeasible, this shall not affect the validity of the remaining provisions.
  5. The laws of England apply, to the exclusion of the rules of private international law and the UN Convention on Contracts for the International Sale of Goods (CISG).
  6. For all disputes under these Terms and Conditions of Use, the English courts shall have exclusive jurisdiction if the User is a trader, legal entity under public law or special fund under public law.
  7. Winterhalter reserves the right to change or add to the Terms and Conditions of Use. Winterhalter will inform the User prior to any change or addition. Changes and additions shall be deemed accepted by the User unless he objects to them in writing within four weeks of having been informed. When Winterhalter notifies the User of the change or addition to the Terms and Conditions of Use, it will draw his attention to the consequences of not responding.

C.    Special Part: Winterhalter CONNECTED WASH

I.    General provisions

Section 1    Scope of application

1.    The provisions of this Special Part of the Terms and Conditions of Use apply to networked dishwashers in addition to the General Part of the Terms and Conditions of Use. A “Networked Dishwasher” is a dishwasher that can be connected to the internet. Using this Networked Dishwasher, it is possible to view information such as details of the Networked Dishwasher’s use (number of washes, running times, loading, operating temperature etc.), any malfunctions of the Networked Dishwasher, and other information on the Networked Dishwasher’s operating status and settings (“Dishwasher Information”) via the Winterhalter Website and Winterhalter App (“Winterhalter CONNECTED WASH”) as well as to install software updates on the Networked Dishwasher by way of remote maintenance and to make changes to the technical settings of the Networked Dishwasher (the latter, however, only if you agree to these changes to the technical settings).

2.    The contractual relations on whose basis the User has acquired the dishwasher(s) or on whose basis the User was permitted to use the dishwashers remain unaffected by these Terms and Conditions of Use. This also applies to any warranty rights to which the User is entitled in connection with the acquisition of or permission to use the dishwasher. Using Winterhalter CONNECTED WASH has no influence over the type and scope of these warranty claims or the duration of the warranty periods applying to these claims.

3.    Winterhalter CONNECTED WASH assists with the control of the functioning of the Networked Dishwasher, can and shall, however, not replace the manual control. It is the responsibility of the user to control the functioning of the Networked Dishwasher on a regular basis and to check malfunctions displayed within Winterhalter CONNECTED WASH directly at the Networked Dishwasher. 

4.    As part of the services provided in connection with Winterhalter CONNECTED WASH, Winterhalter is entitled, but not obliged, to send the User information on Networked Dishwashers via the e-mail address provided by the User, in particular for the purpose of completing the registration process, notifying the user of software updates, and notifying the user of the loss of the Networked Dishwasher's internet connection.

II.    Monitoring the Networked Dishwasher

Section 2    Use of Winterhalter CONNECTED WASH

1.    Winterhalter provides the User with the Winterhalter CONNECTED WASH function via an area of the Winterhalter Online Services that is protected by Login Details. Users are themselves responsible for connecting the dishwasher to the internet as well as for the hardware and software the User requires for access to and use of the internet (e.g. smartphone, laptop etc.). 

2.    Requirements for using the Winterhalter CONNECTED WASH function are that the User (i) possesses one or more Networked Dishwashers or is contractually entitled to use one or more Networked Dishwashers under a rental, leasing, or similar agreement, (ii) has connected these Networked Dishwashers with the internet, (ii) accepts application of these Terms and Conditions of Use and has paid any charges for using Winterhalter CONNECTED WASH for each registered machine, and (iii) uses the Winterhalter CONNECTED WASH function in compliance with the stipulations of these Terms and Conditions of Use and logs in before each use.

3.    The Dishwasher Information retrievable using the Winterhalter Online Services or provided via email in case the respective function is activated is limited to the Dishwasher Information on the Networked Dishwashers operated by the User and registered for the Winterhalter CONNECTED WASH function. The User has no access to the Dishwasher Information of other Users’ Networked Dishwashers. Should the User attempt to circumvent these restrictions on use, either technically or in some other way, this shall constitute a grave breach of these Terms and Conditions of Use entitling Winterhalter to immediately terminate the contract without prior warning.

4.    Winterhalter allows third parties (e.g. a dealer) to access the details of the Networked Dishwashers operated by the User through the Winterhalter CONNECTED WASH function only if the User has activated this function in the Winterhalter Online Services. It is the User’s responsibility to ensure that the third party agrees to activation and receipt of e-mails with Dishwasher Information on the User’s Networked Dishwashers. The User shall obtain this approval from the respective third party and submit it to Winterhalter upon request. The confidentiality stipulations in these Terms and Conditions of Use are not breached in cases where Dishwasher Information is passed on to a third party whose access to them has been activated by the User.

Section 3    Login Details

Access to Winterhalter CONNECTED WASH is secured using separate “CONNECTED WASH Login Details”. The provisions on Login Details in the General Part of the Terms and Conditions of Use apply mutatis mutandis to the CONNECTED WASH Login Details.

Section 4    Right of use

1.    The User is permitted to use Winterhalter CONNECTED WASH and content provided by Winterhalter CONNECTED WASH according to this Special Part of the Terms and Conditions of Use for his own purposes. Any use or exploitation of the content provided to the User via Winterhalter CONNECTED WASH that goes beyond these Terms and Conditions of Use is impermissible.

2.    The User may only electronically reproduce or print out in paper form the content provided by Winterhalter CONNECTED WASH if and to the extent that Winterhalter has permitted the User to do so. 

3.    With regard to the rights granted to the User above, the User may not grant or transfer any such rights to third parties.

4.    Irrespective of the rights granted by these Terms and Conditions of Use, Winterhalter reserves all rights to Winterhalter CONNECTED WASH and the content provided to the User by Winterhalter CONNECTED WASH.

Section 5    Product data and related service data


1.    “Product data” means all data generated by the use of a Networked Dishwasher that Winterhalter designed to be retrievable, via an electronic communications service, physical connection or on-device access, by a user, data holder or a third party. Product data includes, in particular, the following data: Data regarding the number of washes, running times, loading, operating temperature, any malfunctions of the Networked Dishwasher, and other data relating to the operating status and settings of the Networked Dishwasher, and other information on the Networked Dishwasher’s operating status and settings.

“Related service data” means data representing the digitisation of user actions or of events related to the Networked Dishwasher, recorded intentionally by the user or generated as a by-product of the user’s action during the provision of a related service within the meaning of Art. 2 No. 6 of Regulation (EU) No. 2023/2854 (“Data Act”) by Winterhalter. Winterhalter's related services particularly include Winterhalter CONNECTED WASH. Related services data specifically includes the following data: login data, data concerning access times, program selection and changes, data concerning the settings and adjustments of the Networked Dishwasher, remote access logs, status and notification data, data concerning access rights and user management.

“Data” means readily available product data and related services data within the meaning of the Data Act. This includes such data that Winterhalter lawfully receives or can receive from a Networked Dishwasher or from a related service without disproportionate effort, whereby simple processing is sufficient.

2.    The User grants Winterhalter an irrevocable, non-exclusive right to use the Data for the following purposes:

-    For the performance of agreements concluded with the User (e.g., for the provision of services under Winterhalter CONNECTED WASH) and for use in connection with such agreements (e.g., preparation of invoices, creation and provision of reports and analyses, financial forecasts, impact assessments, calculations of employee benefits);
-    For the provision of support, warranty, guarantee, or similar services and for the examination of claims of the User, Winterhalter, or third parties (e.g., in connection with malfunctions of the Networked Dishwasher) in relation to the Networked Dishwasher or related services, including related services within the meaning of the Data Act;
-    For the monitoring and maintenance of the functionality, security and/or protection of the Networked Dishwasher or the related services, including related services within the meaning of the Data Act, as well as for quality controls and maintenance;
-    With the exception of personal data, for improvements, enhancements, production, commercialization, and distribution of Winterhalter’s products and services and for machine learning;
-    For the development of new products and services, including applications in the field of artificial intelligence (AI), by Winterhalter, by third parties on behalf of Winterhalter, in cooperation with third parties, or by special purpose vehicles (such as joint ventures);
-    With the exception of personal data, for the aggregation of data with other data and the creation of derived data for any lawful purpose, including the objective of transferring such aggregated or derived data to third parties (for consideration or free of charge) or otherwise making it available, provided that such data does not enable the identification of specific data transmitted from the Networked Dishwasher to Winterhalter or allow third parties to derive such data from the dataset.

Winterhalter is entitled to sublicense the rights of use to the Data granted in this Section 5(2) for the achievement of the aforementioned purposes. The rights of use granted are transferable, but only to a legal successor or acquirer of the business unit of the Winterhalter online offering or a substantial part thereof (e.g., Winterhalter CONNECTED WASH).

3.    Winterhalter is furthermore entitled to sublicense and/or transfer to third parties, who are not gatekeepers within the meaning of Article 3 of Regulation (EU) 2022/1925, the rights of use granted under Section 5(2) beyond the purposes specified in Section 5(2), for example, for the use of the data in the development of new products and services, including applications in the field of artificial intelligence (AI), by such third parties. In the event of such sublicensing and/or transfer of rights of use to third parties pursuant to this Section 5(3), Winterhalter shall pay the user an appropriate, market-standard license fee.

4.    Winterhalter may only use, disclose to third parties, or otherwise process personal data in accordance with applicable data protection regulations (e.g., Regulation (EU) No. 2016/679 – "GDPR").

5.    Upon a request by the User pursuant to Article 4 or Article 5 of Regulation (EU) No. 2023/2854 ("Data Act"), Winterhalter shall make available to the User (or to the third party specified in the request) the requested data, including the relevant metadata necessary for the interpretation and use of such data, in accordance with the provisions of the Data Act. Winterhalter shall not make data available to third parties who are not entitled under the Data Act (in particular, gatekeepers within the meaning of Article 3 of Regulation (EU) 2022/1925). The request may be sent to the following email address: [email protected]. Insofar as the User (or the third party specified in the request pursuant to Article 5 of the Data Act) is not the data subject, Winterhalter shall only make personal data available to the User (or the third party specified in the request pursuant to Article 5 of the Data Act) if there is a legal basis for doing so (in particular pursuant to Article 6 GDPR). In such cases, the User (or the third party specified in the request pursuant to Article 5) is obliged to specify the legal basis for the processing in the request and to provide appropriate documentation evidencing this upon Winterhalter’s request.

6.    The provision of the data by Winterhalter to the user is made "as is" (i.e., in the same quality as it is available to Winterhalter) via the application programming interface "CONNECTED WASH REST API" (the “API”). The API is made available to the user through a password-protected area of the Winterhalter online offering in accordance with the terms of use accessible via the following link: legal.winterhalter.com (the “API Terms of Use”). The use of the API requires, in addition to the user's acceptance of these terms of use, the user's acceptance of the API Terms of Use.

7.    If the user contractually transfers (i) ownership of the Networked Dishwasher or (ii) their limited usage rights to the Networked Dishwasher to a subsequent natural or legal person (“subsequent user”) and the user loses their status as a user within the meaning of the Data Act after the transfer to the subsequent user, the following applies: The user must (i) ensure that the subsequent user does not use the user's access data, and (ii) inform Winterhalter about the transfer.

8.    If the user grants a third party (the “additional user”) a right of use to a Networked Dishwasher and/or to the related services, while retaining their status as a user within the meaning of the Data Act, the following shall apply: The user must ensure that the additional user does not use the user's access credentials.

9.    Winterhalter’s right to use the data generated during the term of the agreement concluded with the user (e.g., access to Winterhalter CONNECTED WASH) in accordance with this Section 5 shall remain unaffected by the termination of the respective agreement.

Section 6    Collection, storage, processing and transmission of data

1.    The User declares his agreement to Winterhalter collecting, storing and processing the following customer data in connection with making the Winterhalter CONNECTED WASH function available to the User: name of the business, owner, address, industry, telephone number, fax number, e-mail address, internet address, IP addresses of the User, the Dishwasher Information transmitted to Winterhalter and the name and e-mail address of the third party activated pursuant to section 2(4) of the Special Part of these Terms and Conditions of Use.

2.    The User also agrees that the data referred to above be passed on within the Winterhalter Group for the purpose of rendering services under these Terms and Conditions of Use. Subject to the provision in section 2(4) of the Special Part of these Terms and Conditions of Use the data will not be used in any other way, in particular it will not be passed on to third party undertakings.

3.    The customer likewise agrees to Winterhalter preparing and using the Dishwasher Information in an anonymised and/or aggregated manner for internal statistical purposes. These data will not be passed on to third party undertakings.

Section 7    Term

1.    As from the date on which the Networked Dishwasher is registered, Winterhalter will make the Winterhalter CONNECTED WASH function available to the User for this registered Networked Dishwasher for a term of five years. The Parties are entitled, however, to terminate the User’s access to Winterhalter CONNECTED WASH for the respective Networked Dishwasher by giving the other Party written notice of three months to take effect at the end of the respective contractual year (here, contractual year means 12 months from the date on which the respective Networked Dishwasher was registered as well as every further subsequent 12-month period). In all other respects, ordinary termination is excluded.

2.    The User is not entitled to transfer his access to Winterhalter CONNECTED WASH to a third party. If the User sells the Networked Dishwasher, the purchaser must register himself for Winterhalter CONNECTED WASH via the Winterhalter Online Services. The User must expressly inform the purchaser of this. In the event that the dishwasher registered for Winterhalter CONNECTED WASH is sold, the User has the right to terminate Winterhalter CONNECTED WASH for the sold Networked Dishwasher to take effect at the end of the calendar month. This special right of termination exists only in the four weeks following the date of sale and then lapses if it is not exercised within this period.

3.    The right to extraordinary termination remains unaffected by the provisions above.

Section 8    Service fees

1.        Until further notice, Winterhalter will not charge any service fees for the use of Winterhalter CONNECTED WASH.

2.    Even if it does not currently intend to do so, Winterhalter may levy service fees for the use of Winterhalter CONNECTED WASH in future. In such a case, Winterhalter will notify the User of this at least six months in advance and ask the User to agree to the service fees proposed by Winterhalter. Should the User not agree, Winterhalter reserves the right to terminate this contract subject to a notice period of three months to the end of the respective contractual year.

III.    Purchases using Winterhalter CONNECTED WASH

Section 9    Scope of application

Winterhalter also enables the User to purchase consumables for the dishwasher using the Winterhalter CONNECTED WASH function according to the provisions below. In doing so, it is possible to purchase consumables from both Winterhalter as well as from a third party (e.g. a dealer) who the User has entered into the Winterhalter CONNECTED WASH function for ordering consumables. Where the User has registered a third party for the order, we will forward your requests for new consumables to that third party. In this case, no contract with Winterhalter will arise for purchase of the consumables. The third party will act in its own name and on its own account and has no right to represent Winterhalter in legal matters. In this case, therefore, only the terms and conditions agreed between the User and the third party will apply to the sale of new consumables. The User will not be entitled to any claim against Winterhalter for delivery of the consumables. The third party shall be solely responsible for the delivery.

Section 10    Conclusion of the contract

1.    By contrast, if the User has not registered a third party for ordering consumables, the User may directly order consumables from Winterhalter using the Winterhalter CONNECTED WASH function. In this case, a contract for purchase of consumables will arise between Winterhalter and the User if the User selects the consumables required, states the User’s data, and accepts Winterhalter’s contractual offer by successfully completing the order using the “Order and Pay” button.

2.    After the data has been entered and the User has triggered the order via the “Order and Pay” button, the User can check the details again, retrieve these terms and conditions of sale, and save them in reproducible from. The process of placing an order can be broken off at any time by closing the Winterhalter Online Services. 

3.    After the order has been submitted, the order data can no longer be retrieved by the User through Winterhalter CONNECTED WASH. Once Winterhalter has received the order, the User will receive a confirmation of the order without undue delay by e-mail.

Section 11    Delivery and delivery periods

1.    The Winterhalter consumables shall be dispatched against invoice.

2.    Please see the General Terms and Conditions of Business for further information on the delivery period. (Click on link)

Section 12    Transfer of Risk

The risk of delayed delivery, destruction, loss or deterioration of the Winterhalter consumables, as well as the price risk, shall pass to the User with the delivery of the Winterhalter consumables to the person designated to carry out the shipment.

Section 13    Default and setoff

1.    In the case of a default on payment, Winterhalter may demand default interest at a rate of 9 (nine) percentage points over the base interest rate in force at the time. It continues to reserve the right to assert a higher interest rate.

2.    The User may only set off those claims which are res judicata, undisputed or have been acknowledged by Winterhalter. Winterhalter may only exercise a right of retention to the extent the counterclaim is based on the same contractual relationship.

Section 14    Retention of title

1.    Winterhalter will retain title to the delivered goods until all payments arising from the business relationship with the respective User are received in full.

2.    The User shall be entitled to resell the purchased goods in the normal course of business. The User here and now assigns to Winterhalter all claims in the amount of the final invoiced amount (including VAT) of the remuneration claim which the User derives from the resale. The User shall remain empowered to collect on the claim even after the assignment. This shall not affect Winterhalter’s right to collect on the claim itself. However, Winterhalter undertakes not to collect on the claim as long as the User is fulfilling its payment obligations out of the proceeds it receives, is not in default on payment and no application for the opening of insolvency proceedings has filed and no cessation of payments has occurred. However, should this be the case, Winterhalter can demand that the User disclose the assigned claims and their debtors, provide all information necessary for collection, hand over the associated documents and inform the third parties of the assignment.

3.    While the retention of title is in effect, the purchased goods may not be pledged or assigned as collateral. The User shall be obliged to notify Winterhalter of any seizure, damage or loss of the goods without undue delay.

Section 15    Warranty

1.    The User is entitled to the statutory defect liability rights except where otherwise provided below.

2.    Winterhalter assumes warranty for defects in the sold products either, at the User’s option, by remedying the defect or delivering a defect-free product (“subsequent performance”). Winterhalter must be given reasonable opportunity and time to do this before other defect claims are asserted. Winterhalter may refuse the type of subsequent performance selected by the User if it is only possible at an unreasonable cost.

3.    Should the subsequent performance not be successful, the User shall be entitled to reduce the price or rescind the contract.

4.    A rescission shall be excluded if the delivered product only deviates from the agreed condition to an insignificant extent or the contractual or customary use of the product is only impaired to an insignificant extent. In that case, defect claims will also not exist otherwise. Changes in materials due to age or environmental conditions do not constitute defects.

5.    Evident defects must be notified to Winterhalter within a period of two weeks from receipt of the product; otherwise, the assertion of the warranty claims will be excluded. Timely dispatch shall be sufficient for compliance with this time period; the burden of proof thereof shall be borne by the User. If the User is a trader, the provisions of section 377 German Commercial Code (HGB) will apply.

6.    Defect claims shall become statute barred - subject to the provision in the following sentence and in sub-section 7 - one year after delivery of the product. Damages claims or reimbursement claims of the User due to a defect shall remain unaffected by the above provisions and become statute barred in accordance with the statutory statutes of limitation; for such damages and reimbursement claims, the provisions in section 8 of the General Part of these Terms and Conditions of Use shall apply.

7.    The above restrictions of the warranty obligation shall not apply in cases in which Winterhalter has assumed a guarantee for the quality of the product or fraudulently concealed defects.

IV.        Service calls

Section 16    Service requests

1.    In addition to the consumables, the User can also request services using the Winterhalter CONNECTED WASH function.

2.    Where the User has entered the name of a third party for the transmission of the service request in the Winterhalter CONNECTED WASH function, Winterhalter will forward the service request to that third party. In that case, the third party will be solely responsible for handling the service request and will contact the User for the purpose of coordinating the further procedure.

3.    On the other hand, if the User has not appointed a third party to monitor the Networked Dishwasher, then if a service request is made, Winterhalter will contact the User for the purpose of coordinating the further procedure. Travel costs, as well as other services performed by the technician, will be incurred at the rates agreed upon with the User if the reason for the service request is not a warranty or guarantee event.

Section 17    Bidirectional interface

1.    Via the bidirectional interface of the Networked Dishwasher, Winterhalter can remotely change various technical settings on the Networked Dishwasher (adjustment of general settings, adjustment of parameters for the wash process and transfer of wash cycles) and update the software used by the Networked Dishwasher – provided this service is offered by Winterhalter in your respective country and the Networked Dishwasher is connected to the internet.
2.    The changes to the technical settings only take effect if you confirm them on the display of the Networked Dishwasher. Winterhalter will not make any changes to the technical settings of the Networked Dishwasher without obtaining your consent. Please note that these changes may alter the Networked Dishwasher’s consumption data.
3.    The updates to the software for the Networked Dishwasher provided by Winterhalter need to be installed for safety reasons. Here you can only decide whether an update is to be installed during operation or automatically the next time the Networked Dishwasher is started; it is not possible to delay the update any further.